To hard reset the Samsung Galaxy Player, while it is turned off hold down the Power button and the volume Up button. After the Samsung logo appears release the Power button, continuing holding down the Up volume button and the reset icon should appear, then the reset options. Select the date wiper/factory reset option. If it ask you for a password enter in the password, if you do not know it, keep entering in the incorrect password until you can't anymore. The player should then wipe. When it returns back to the options screen, select the reboot option or power off the mini tablet.